Your contract is with Anahata Retreat Ltd, company number 12242471 registered offices at KCA Accountants Ltd, Kingsley House, 22-24 Elm Road, Leigh on Sea, Essex, SS9 1SN.
Referred to as “we”, “our” or “us” in this contract. A binding contract is only entered into when we issue a confirmation invoice. By contacting us, to make a booking, you accept that you have the authority to bind all members of your party to these terms and conditions.
It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.
2. Payment for your holiday
A non – refundable deposit of £200 for seven day retreats, or £100 for all other retreats is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 8 weeks prior to departure. If the booking is made less than 8 weeks before departure, the full amount is due on booking. If any balance remains unpaid, travel documentation will not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below. Final retreat details will usually be sent out approximately 1 week before departure.
Payment must be in the currency of the invoice and you are responsible for bank charges. If you choose to pay the balance of your holiday by credit card or debit card we reserve the right to pass on any charges that we incur in the processing of the payment.
No charge is levied for payment by BACS or cheque.
3. Information regarding the holidays
Whilst we make every effort to ensure that the information in our website and elsewhere is as accurate as possible, details are often published many months before your holiday takes place. We reserve the right to make changes to the website and elsewhere and any information they contain. You will be informed of any material changes before booking. Anahata Ltd is only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information contained in any other brochures or websites.
4. Amendments or Cancellation to your holiday by you
We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £25 administration fee per person plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than eight weeks prior to departure as a cancellation and apply the cancellation charges set out below.
All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. To make a cancellation please email email@example.com
5. Amendments of cancellations by us
It is occasionally necessary for us to make changes to the advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday.
(i) no refund applicable, unless moving to a less high standard of accomodation, this varies on a case by case basis.
(ii) transfer your place to a future retreat/s
(iii) full refund of retreat costs paid to Anahata Retreats Ltd, not including flights and transfers.
ii. Changes during the holiday
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost.
iii. Cancellation by us
Whilst we hope we will never have to cancel your holiday this does very occasionally happen and we reserve the right to do so. Should it be necessary to cancel your holiday, we will endeavour to offer alternative accommodations of equivalent or similar standards. Alternatively we will provide a full and prompt refund.
iiii. Force Majeure
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, pandemic, closure of airports, changes of schedules or operational decisions of transport providers.
All prices advertised or quoted are per person in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.
7. Exclusion of liabilities
We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination, which may not be the same as developed international standards. Accordingly:
i. Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual
or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.
ii. It is your responsibility to keep secure at the venue all valuable items. Such items include, but are not limited to: Passports, Visas, travel documentation, money, credit and debit cards, jewellery and electronic goods. We accept no liability for loss or damage to such items, whilst attending the holiday.
If you have any complaints about the venue during the holiday please liaise with the on site Anahata Retreats team. In the first instance speak with your retreat leader, if a resolution is not possible telephone or email us during the period of your holiday and we will do our best to help resolve any problems. Any unresolved complaints must be notified to us in writing within 30 days of your return.
9. Passports, Visas and Vaccinations
It is your responsibility to ensure that all necessary passports are machine-readable. All passports must have a validity of at least six months from your scheduled return date to the UK. You will generally need clear/clean pages for visas, as required, to be inserted. You must read all documentation that is supplied to you and ensure that all information contained within is correct.
You should also ensure that all necessary visas, international driving licences, vaccinations and other health documents are in order.
10. Travel Insurance
Your retreat with us does NOT include travel insurance
and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before your holiday departs. Such insurance should ideally be valid from the date of booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems.
You should ensure you are covered for all activities you are planning on your trip.
11. Special Requests
Whilst we will endeavour to comply with any special requests such as diets and room requirements, we can only do so on a “goodwill” basis.
Such requests are usually provided at the discretion of the relevant supplier, thus we cannot guarantee availability and cannot be held responsible if they are not provided.
12. Excursions and activities
We are only responsible for excursions and activities sold by us and which form part of your holiday contract.
This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.
14. Data Protection Policy
15. UK foreign office advice on overseas travel
It is now assumed that British citizens are at risk of terrorism, be it in the UK or when travelling overseas. History has shown us these attacks can either be spontaneous or premeditated. For your guidance we suggest you visit the website of the Foreign Office on: www.fco.gov.uk or tel: 020 7821 4090. The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.
16. Travel arrangement
We do not arrange flights or travel for any of our retreats.
It is your responsibility to make necessary travel arrangements and if required, confirm your flight times with your airline before your outward and return journey.
Your retreat booking will be confirmed upon receipt of:
1) Payment of non – refundable deposit – in the event that your booking is received more than 8 weeks prior before the commencement date of the retreat.
2) Receipt of full balance – in the event that your booking is received 8 weeks or less prior to the commencement date of the retreat.
In the event of only a deposit payment, your retreat booking should be considered provisional until the full balance of the retreat has been paid and we have received your completed booking form. For further details regarding payment, refer to 2. Payment for your holiday
18. Changes to the terms
We reserve the right to modify these terms and conditions without notice.
If you have any questions regarding these terms and conditions please contact firstname.lastname@example.org