Mental Health Directory

Anahata Yoga Centre and Southend-on-Sea Mental Health Service have compiled a list of local and national organisations and support networks, including independent registered therapists. If you wish to register your organisation or yourself as a listing please contact us at

Provider/ Service:Service Offer:Operating Hours:Contact Details:
Active LifeVideos launched at 10 am every morning but can click and join in anytime after they are released.10amActive Life Youtube Channel
Age ConcernHave opened their befriending support to all people (no longer any age restrictions). This is not carer specific.Access via the Southend Coronavirus Action Line: 01702 212497
Or email age concern directly:
Autism hospital passportMy Hospital Passport’ is a resource for people with autism who might need hospital treatment.
The passport is designed to help autistic people to communicate their needs to doctors, nurses and other healthcare professionals. It was developed by Baroness Angela Browning – an National Autistic Society Vice President – in collaboration with The National Autistic Society.
Autism website
Birth CompanionsBirth Companions has been commissioned to provide specialist services to pregnant women and new mothers before, during and after release from prison amidst the Covid-19 outbreak. Birth Companions will also offer ongoing support and guidance to the Liaison and Diversion workers and other professionals responsible for helping women navigate release and access services across the country in the coming
Birth Companions Website
Castle Point Association of Voluntary Services (CAVS)For people in Castle Point, Rayleigh & Rochford:
If you are self-isolating or have a long term health condition, lonely and Isolated, house bound, in need of picking up shopping or in need of a friendly phone call then please contact CAVS Ways to Wellness team who will be happy to help.
Mon-Fri 9am – 5pm01268 214000
Daniel Groom for Yoga Therapy (Private Therapist)Yoga Therapy creates a practice specific to the client and assists in the treatment of various medical conditions including anxiety, back pain, arthritis, hypertension, heart conditions, asthma, digestive problems, diabetes, multiple sclerosis, chronic fatigue syndrome (ME), fibromyalgia, RSI, migraine, insomnia, anxiety, depression and stress.Anahata Yoga Therapy Website
Daniel Groom Yoga Website
Dawn Lister for Cranial Sacral Therapy (Private Therapist)Cranial Sacral Therapy is a nurturing and gentle, hands-on therapy. Working with your body to help release tension and restrictions held in the fascia. CST is kind, gentle and creates a safe place for your body to do what it does best, heal. Tuesday, Thursday and
Dawn Lister Sacral Therapy Website
or call on 07988 384 354
Dawn Lister Therapy Centre (Private Clinic)Jessica Evans - Counsellor

Ellie Sorrell - Psychologist

Marta Karczewska - Psychologist

Valerie Thompson - Counsellor / Relationships / Personal

Geraldine Meadows - Therapist & Coach

Lizwe Makombe - Psychotherapist

Sarah Goodwin - Counsellor

Laura Neiva - Psychotherapist
Everyday - subject to individual therapist availabilityContact details for each therapist can be found at
Diana Herve Nutritional Therapist (Private Clinic)Diana runs a private nutritional therapy practice addressing various health issues (gut/digestive, weight management, hormone imbalance/autoimmune, cholesterol, Eating Disorders and emotional eating)

T: 01702 472454

T: 07979471779

Essex Partnership University Trust (EPUT) contact centreSecondary Care Mental Health Provider for adults and older people. This is the line to call if you have someone in crisis or with suicidal ideation.24/70300 123 08 08
EPUT website
Essex Support and Treatment for Early Psychosis (ESTEP)ESTEP provide specialist care for people aged 14 – 65 years old, who are experiencing psychosis for the first time. Self-referrals can be made or via a professional.Contact centre: 24/7
South East Essex Team: 7 days a week:
9am – 5pm
ESTEP Contact centre: 
0300 123 0808

ESTEP South East Essex Team:
01702 538022
NHS Website
Futures in MindFor residents outside of Southend: support with mental health recovery. All face-to-face meets (befriending) including groups and activities are currently suspended. We are supporting all our service users by telephone and email. Please email or telephone.01379 316126

Futures In Mind Website
Heads UpSupport and advice to help people work towards goals which include work, education or training and who have a common mental health condition. Peer support.Mon – Fri:
8am – 4pm
01206 228628
Enable East Website
LGBT FoundationHelpline available to support.

Poster on why this community is disproportionately impacted.
0345 3 30 30 30
LGBT Foundation Website
Download PDF
NetPark WellbeingWellbeing project by Southend Borough Council and Metal Culture for residents of Southend, Rochford and Castle Point . The project includes therapeutic art sessions for those living with low level mental health conditions including dementia and learning disabilities. They are supporting participants by phone and online platforms.Mon – Wed:
9am – 4pm
Metal Culture Website
Perinatal MH (for any woman and her family pre, during or up to one year after pregnancy)Perinatal Mental Health Service EPUT, treatment and support for women with moderate/ severe mental illness in the perinatal period. Telephone consultations and assessments are being carried out with video consultation due to be implemented soon as IT solutions are emerging and being approved by EPUT. Access via referral from a health or social care professional. Referrals received via NHS email on approved referral form.Mon – Fri:
9am – 5pm  
General calls/ advice via office number 01702 538170
Recovery College ‘REACH’ (hosted by Trustlinks)Online with courses and workshops rapidly being re-engineered to be delivered by Zoom and through videos. Provision will continue to evolve as we get used to this new way of working and to respond to the need as it develops. New referrals to the Recovery College are being accepted through the Wellbeing Hub assessment process
01702 213134 
Trustlinks Website
REACH Wellbeing HubAccepting calls for anybody with any mental health issue in Southend, Castle Point and Rochford. A member of the team will call back for an initial assessment and to provide support and onward signposting through what will be a difficult time for everyone’s mental healthMon – Fri
1pm – 4pm
01702 213134 
Trustlinks Website
RelateRelate has been awarded an extension to funding to be able to continue to offer its Being Parents First programme to families throughout 2020. The programme offers free Relate relationship support for men and women who are parents and are due for release from prison or who have been recently released from sentence, with their partners or ex-partners. The aim is to reduce conflict between parents and improve relationships for the good of the children, while supporting the resettlement of families. Relate is continuing to support people during the Covid-19 pandemic, with counselling through video, live chat and phone, which are proving very successful. Referral into the service can be made via phone or by sending an online referral form (see link)0300 003 0270
Relate Website
Rethink IPS employment serviceStill taking referrals and supporting their current caseload of clients. Access to online courses.Mon - Fri:
8:45am - 4:45pm
01702 330267
Rochford and Rayleigh Association of Voluntary Services (RRAVS)Support community and volunteering services in the Rochford District.01268 772796
RRAVS Website
Soldiers, sailors, airforce families association (SSAFA)Provides financial and emotional help for forces veteransTel: 01702 463113
SamaritansVolunteers offering emotional support to those experiencing distress and despair but especially suicidal thoughts. Specific COVID-19 page now available24/7email:
Samaritans Website
Samaritans Mental Health Advice
Sanctuary By Sea
MH Crisis service
Telephone only basis with the option of Video chat through WhatsApp, Skype, FaceTime and Zoom7 days: 6pm – 1am
07785 615968
07743 920771
07803 078763
SANElineProvides care and emotional support for people with mental health problems, their families and carers as well as information for other organisations and the public. Although the previous SANEline number cannot operate at the moment, you can leave a message giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable. You can also email us and we will respond as soon as possible.07984 967 708
SANEline website
SHOUTShout is a 24/7 UK crisis text service available for times when people feel they need immediate support. Anyone texting will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.24/7Text ‘SHOUT’ to ‘85258’
Southend Association of Voluntary Services (SAVS)Working to help local charities and community groups. Support with practical help, training, raising money and keeping services informed of changes. Community engagement and volunteeringMon – Fri
9am – 5pm
01702 356000
SAVS website
South East and Central Essex MindAre administering video counselling for existing clients and still running the appropriate adults service for those with a mental health issue or a learning disability who have been arrested. Supported accommodation service is running with precautionary adjustments. Offering support and some appointments for existing clients felt to be at risk of harm.Mon – Fri 10am – 3.30pm01702 601123
SEACEM website
Southend LibrariesNo card? NO PROBLEM! Some digital services can be accessed with a temporary card; magazines and newspapers from PressReader and ebooks and audiobooks from BorrowBox Register for your temporary card here:Pressreader Website
Borrowbox Website
Southend Libraries Website
South East Essex CollegeSouth Essex College covers Southend, Basildon and Thurrock and is offering access to a wide variety of FREE online distance learning courses for adults aged 19 or over. Make sure you find out your eligibility and how to register by visiting the website. Website
South Essex Community HubCalls and emails from the community to support crisis and provide volunteers07398094462
SwitchboardNational LGBT charity listens to LGBT+ people, providing a lifeline and calm words to those who need them. You can get in touch about anything on the phone, via email, or the live chat.Chat: Mon – Fri:
10am – 10pm
0300 330 0630
Switchboard Website
Therapy for YouImproving Access to Psychological Therapies Service for South East Essex. Therapy for you provide a range of therapeutic support such as online courses, one to one support over the phone and CBT.Mon – Fri
9am – 5pm
01268 739128
Therapy For You Website
TranspireTranspire is a voluntary community group supporting people who identify as trans. We are also one of Southend’s largest LGBTQI+ peer support networks.01702 668060
TrustlinksOffering a brand new live platform for everyone to engage with daily livestreaming to promote wellbeing and mental health, connect people to one another, learn new skills and help people still enjoy the gardens and outdoor spaces virtually. This is livestreamed at:
-10am wellbeing tips
-11am Learn and practice a skill
-1pm Live question time
-3pm virtual tours and gardening tips from the community garden.
TrustLinks Facebook Page

Please register or make a referral on the online form: Click Here
Victim SupportVictim Support is still supporting victims of crime – providing support over the telephone and online. If you’ve been affected by crime and would like support, you can contact Essex Victim Support by calling or you can chat with someone online by visiting:
24/70808 1781694
Victim Support Website
AVAGuidance on domestic abuse for mental health workersAVA Website
Anxiety SocietyLocal peer support group for people suffering with anxiety, and low moodFacebook Group
Beyond WordsNew resource for understanding Coronavirus for people with a learning disabilityBeyond Words Website
Big White WallDigital and online mental health and wellbeing serviceNHS Website
BreathworksAn NHS approved organisation that delivers mindfulness and compassion training, has created a virtual mindfulness ‘quiet place’ for NHS workers. You can join for support and a moment of calmBreathworks Website
British Psychological Society (BPS)Various guidance including ‘Meeting the psychological needs of people recovering from coronavirus’.BPS Website
BuzzManchester’s Health and Wellbeing Service has a set of guides available online covering topics like mental health, alcohol, sexual health and physical activity. Buzz Website
Calm Harm APPThis free app suggests a range of activities to help you resist or manage the urge to self-harm.Calm Harm Website
The Calm ZoneCharity dedicated to preventing Male Suicide.Calm Zone Website
Chill Panda APPThis wellbeing app helps you manage your worries and suggests tasks to suit your state of mind.NHS Website
Clean BreakClean Break and It’s Not Your Birthday But… have joined together to launch Write 2 Connect, a letter writing project connecting women through the prison walls with women in the community sharing words of inspiration, hope and solidarity. They are inviting women from all corners of the UK and from all walks of life to write messages to women in prison.Clean Break Website
Clear Fear APPThis free app focuses on reducing the physical responses to threat by learning to breathe, relax and be mindful as well as changing thoughts and behaviours.Clear Fear Website
Coping with Stress during Covid-19A group of trauma experts co-ordinated by University College London is gathering resources for co-ordinating psychosocial support through the crisis. The site draws together evidence from external sources and new guidance produced by the working group, and is being expanded regularly as a rapid response to the pandemic.
This blog is based on the guidance that was produced by the COVID Trauma Response Working Group up to 10th April 2020. Currently there is specific guidance for: hospital staff involved in COVID-19 emergency care, patients suffering from COVID-19, those in quarantine, and community volunteers.

The group have also produced a video and their guidance has been helpfully summarised into a 1-page PDF diagram by The King’s Fund
Trauma Group Website

National Elf Service Website
Youtube Page
Kings Fund Website
Cove APPThis app helps you easily create music to express how you’re feeling. You can store this in a journal or send to other peopleNHS Website
Doc ReadyNot sure how to start a conversation with your GP about mental health? Check out the award-winning Doc Ready siteDoc Ready Website
ElefriendsNational Mind’s supportive online communityMind Website
Equoo APPThis app uses adventure games designed by psychologists to help increase your mental fitness.NHS Website
Essex LibrariesIf you’re looking for something to help you relax, unwind and relieve a bit of stress, or you’re interested in learning a new skill, then why not try an online learning course. You can access over 500 courses with Universal Class free with your library card. Courses include Yoga 101, The Art of breathing, Learn how to meditate, Relaxation 101 and many, many more . Search for a topic that interests you and select a course today!Essex Libraries Website
Essex Livewell WebsiteOnline directory of services covering the Essex area including Castle Point and RochfordEssex Livewall Website
GOV.ukPublic information on mental health and wellbeingGOV Website
Hub of HopeMental health database bringing grassroots and national mental health services together in one place. Using the location of web browser or mobile devices, the cloud-based web application allows anyone, anywhere to find the nearest source of support for any mental health issue, from depression and anxiety to PTSD and suicidal thoughts, as well as providing a ‘talk now’ button connecting users directly to the Samaritans.Hub of Hope Website
The King’s FundThe King's Fund has released this blog with tips on managing anxietyThe King's Fund Website
Learning Disability Hospital PassportA hospital passport provides important information about a person with a learning disability or autistic person, including personal details, the type of medication they are taking, and any pre-existing health conditions. It’s designed to be completed with people who know the person well and then taken to hospital. You should be checking that people you support have had the chance to create one and that it’s up to date.

There are different versions of COVID-19 specific additions to the hospital passport. These may include changes in normal body temperature, instruction not to use to Clinical Frailty Scale or blanket DNACPR, respiratory history, swabs, dates of the start of new cough or fever, changes in behaviour.

PHE are developing a version to be released soon.Here is an example from Harrogate and District NHS Foundation Trust.

An example of a COVID-19 specific health action plan for autistic people (available in a range of languages) is available here.
National Paranoia NetworkPeer support email service for people that hear voices. If you work with someone that would like support, please email and they will do their best to respond ASAPEmail Link
NHS Health at HomeHealth at Home is a new campaign which signposts the public to useful information on how to contact their GP, order repeat prescriptions, manage their wellbeing and existing conditions – without leaving their home.NHS Website
KhulisaAnxiety and stress management guideKhulisa Website
Mood JuiceOffers information and advice for people with troublesome thoughts feelings and actions.Mood Juice Website
My Possible Self APPThis app contains simple learning modules that help you manage unpleasant emotions. These include fear, anxiety and stress.NHS Website
National MindCentral federation of Local Minds- offer webpages on managing mental health during COVID-19Mind Website
Psychology ToolsFree guide ‘Living with worry and anxiety amidst global uncertainty’ is now available in 31 languages.

Free guided mindfulness session on our YouTube channel. Suitable for anyone, you can view it
Psychology Tools Website
Public HealthLooking after your mental health:
Easy read: Looking after your feelings and your body
Public Health Website
Southend Livewell websiteOnline directory of services covering the Southend areaLivewell Website
SilvercloudOnline courses to help manage stress anxiety and depressionNHS Website
STAY ALIVE APPSuicide prevention and supportWebsite Link
Support LineOffer confidential emotional support to adults, children and young adults by telephone, email and post. They work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life. They also keep details of counsellors, agencies and support groups throughout the UKHelpline number: 01708 765200
Supportline Website
Voice CollectiveCoping with voices, visions and other experiencesVoice Collective Website
Well Mind APPFree NHS mental health and wellbeing appOpentalk Website
World Health OrganisationInformation and advice on managing mental health during COVID-19WHO Website
WYSA APPArtificial Intelligence chat tool including over 100 self-care resources. Includes payable option to access psychology sessions and support.WYSA Website
Psychological support service for staff across health and social careOpen to staff across health and care, including charity staff, a confidential service has been set up by Essex Partnership University NHS Foundation Trust (EPUT). It aims to provide immediate help for health and care staff dealing with unprecedented levels of stress and emotional difficulties in relation to the pandemic. Mon – Sun:
8am – 8pm
01375 898837
The British Psychological SocietyThe BPS have recorded a Zoom seminar on the Psychological Wellbeing of Staff during Covid that they gave in April on the above which you can access and watch here for free:

They have also produced some guidance "The psychological needs of healthcare staff as a result of the Coronavirus pandemic"
Watch Video
Center for the Study of Traumatic StressFor inexperienced and experienced mortuary personnel, medical staff, first responders, military service members, and those planning for current or upcoming mortuary operations.View PDF
Go TrainGo Train are offering free online training for furloughed staff to help people develop new skills and confidence. Go Train Website
Or call: 07749 042726
Or email:
Help for HeroesOur Field Guide to Self-Care is for the men and women working tirelessly in our hospitals right now. We hope that it’s a useful resource for our healthcare heroes, and for anyone else who may be feeling stressed or anxious during these difficult times.Help for Heroes Website
The King’s FundFive tips to help retain your team's collective strengthKing's Fund Website
Our FrontlineOur Frontline offers round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health.Mental Health at Work Website
Volunteers supporting self-isolatorsThe Association for Clinical Psychologists has produced this short two pager of five tips on looking after yourself when you’re a volunteer supporting people who are self-isolating:View PDF
Cruse Bereavement careInformation, advice, support and counselling for those experiencing bereavement locally:
01702 291839
Cruse Website
Bereavement & Grief Help
Havens Coronavirus Crisis Bereavement LineA telephone helpline for bereaved adults and children whose loved one has died directly or indirectly as a result of Coronavirus is being offered by Havens. Individuals can speak to an experienced counsellor or bereavement worker who can listen, support and offer advice during these challenging times.Mon – Sun:
9am – 6pm
01702 220 321
Havens Website
GOV.ukThe Government have updated their website with a step by step guide of what to do when someone passes website
Age ConcernTelephone support and signposting, emergency food and toiletries care packages for over 60’s who are in need.
Also opened their befriending support to all people (no longer any age restrictions). This is not carer specific.
9am – 2pm01702 345373
ACSOS Website
Dementia Community Support TeamPre and post diagnostic support to those with concerns regarding their memory. Telephone conversation, Zoom, face time. Email and post of information resources including home activity tips and MENCAP easy read information about COVID-19. We are carrying out welfare checks on our most vulnerable adults and supporting in accessing shopping if required.8am – 5pm01702 534772
Dementia Intensive Support TeamDementia intensive support team are available in Southend hospital and in the community. The team offers support to individuals living with dementia and their families, in addition we are able to support people through the diagnostic pathway attempting to complete this in their own home where possible. We are a team of mental health nurses and support workers, enabling us to review and assess an individual with Dementia with the aim of improving their quality of life as much as is possible. This could include supporting GP’s in regards to medication reviews, sign posting to relevant services and referring to other teams if appropriate.Mon – Sun:
8am – 8pm
01268 739183
South East Essex Care Co-ordination teamHolistic telephone assessments, identifying areas where support is needed, referring to services needed, we are ensuring people have food and medication and the support they need. Providing welfare phone calls to those who are most vulnerable and frail.Castle Point and Rochford: 01702 538241
Southend: 01702 372060  or 372061
The chartered society for physiotherapyInformation and advice as well as a video on staying active at home for older people.CSP Website
Dementia AdventureAre running free online Dementia Support Sessions providing practical hints and tips to help you remain occupied and stay connected.

Dementia Adventure are offering their excellent Carer Events online:
Skills Sessions Events
Free Events
My House of Memories APPThe My House of memories APP lets you explore objects from the past and share memories together. It’s been designed for, and with, people living with dementia and their carers.NHS Website
Phoning FriendsPhoning Friends is a telephone befriending service for people over 60 years old living in England and Wales. It is ideal for older people who live alone with little contact from family or friends. At least once a fortnight, a volunteer will make a call to chat and catch up.FOTE Website
RegardA national organisation for LGBT Disabled people has produced guides for Disabled and older people, featuring advice for food shopping, as well as how to cope with extended isolation.Regard Website
SilverlineSilverline info., friendship, advice for older folk0800 4708090
Concerns about a childIf you are concerned that a child or young person is being harmed or neglected or is at risk of this you should go to the Essex Effective Support website.
If the child is at immediate risk of significant harm, then call the Children and Families Hub and ask for the 'Priority Line'.

Out of hours:

If there is an immediate risk of harm to a child then contact the Police.

The Children and Families Hub continue to offer a consultation line for professionals providing advice and guidance. This can be accessed by calling and asking for the 'Consultation Line'.
Mon – Thurs:
5.30pm – 9am
Essex Effective Support Website
0345 603 7627
0345 606 1212
0345 603 7627
ConnexionsSouthend Connexions is a leading provider of Careers, information advice and guidance for young people in Essex. Offering support in these uncertain times.01702 534300
Southend Connexions Website
Educational Psychology ServiceEP is an easy access phone-line service for the EPCONNECT Southend community (parents, carers, teachers and other professionals) to link with Southend Educational Psychology Service.Tues: 9am – 12pm & 1pm – 5pm
Weds: 9am – 12pm
Thurs: 9am – 12pm & 1pm – 5pm
01702 212690
Essex Youth ServiceA trans youth work charity provides peer support groups, youth worker-led sessions and activities for young trans, non-binary people and gender questioning people. They’ve adapted to provide some online services, with updates about other services.Various- check websiteGendered Intelligence Website
The MIXThe Mix provides a free confidential telephone helpline and online service that aims to find young people the best help, whatever the problem.11am – 11pm0808 808 4994
The Mix Website
North East London Foundation Trust (NELFT) Emotional Wellbeing Mental Health Service (EWMHS)Secondary Care Mental Health Provider for children and adolescentsUrgent of out of hours: 0300 555 1201
0300 300 160
Mid Essex NHS Website
Parents 1stFor pregnant women living in Thurrock, Basildon and Canvey Island. Free one-to-one telephone/video support to pregnant mums and their families in Basildon, Billericay, Wickford, Thurrock and Canvey Island. Antenatal and postnatal fitness – small groups online. Virtual coffee mornings. Online workshops for expectant dads.Expectant parents: 01268 525758
Parents 1st Website
Parenting Mental HealthA community & charity for parents of young people with mental health issuesParenting Mental Health website

Visit Facebook Group
Prince’s TrustThe trust have moved several of our programmes online during these unusual times. Our focus over the next few months will be on Game Design, *Nail Art, *Music, Enterprise, Get Into Social Care, *Get Into Construction and Development Awards. (*These are currently in development)Princes Trust Website
SHOUTFree, confidential support, 24/7 via text for anyone at crisis anytime, anywhere.24/7Text SHOUT to 85258
Southend YMCASupported accommodation. Access to accommodation must be via Southend Access Point Referral Panel. Accommodation/Housing is currently running a reduced service, all other services are currently on hold.Mon – Fri
9am – 5pm
Security: 24/7
01702 301301
Southend YMCA Website
Southend Youth Service01702 534300
Stop it now!Helpline from the Lucy Faithfull Foundation remains open, providing support to anyone concerned with any aspect of child sexual abuse prevention, online or offline. The helpline supports adults worried about their own thoughts, feelings or behaviour; adults concerned about another adult or young person; and professionals who work with those groups. Mon – Thurs: 9am – 9pm
Fri: 9am – 5pm
0808 1000 900
Stop It Now Website
Yellow DoorStill offering counselling for young people 11 to 25 but it will be via telephone as will any advice and support.Mon – Fri:
10am – 1pm & 2pm – 5pm
01268 683431 
Yellow Door Youth Hub, Poplar Road, Canvey, SS8 7BN
Young MindsAdvice for parents concerned about their children’s mental health

Young Minds’ Crisis Messenger services provides free, 24/7 crisis support across the UK. If you’re a young person and need urgent support with your mental health, please text.
Mon – Fri 9.30am -4pm0808 802 5544
Young Minds Website
Crisis: text YM to 85258
Young Person’s Drug and Alcohol Team (YPDAT)Young Persons Drug & Alcohol Team for Southend01702 534789
Anna Freud CentreAdvice for young people, parents, carers, school and college staff during COVID-19
The Anna Freud Centre, along with Mentally Health Schools has released a collection of resources to support during the coronavirus outbreak. They have hand-picked a selection of quality-assured, free resources from across the sector. This toolkit includes resources to use with vulnerable children or children with SEND, a resource from Stonewall for the LGBTQ+ community, as well as a resource pack for staff wellbeing and practical activities for adults and children to help stay mentally well
Anna Freud Website
Mental Health Toolkit PDF
CHILDLINEFree National helpline for children and young people in danger and distress.Childline Website
Video on depression:
Childline Video About Depression
Children and Adolescent Mental Health Service (CAMHS)A London CAMHS website has a ‘Cope-ometer’ to explain to young children about stressCAMHS Website
Gov.ukGuidance for parents and carers supporting children and young people’s mental health and wellbeing during corona virus.GOV Website
Hopeline UK/PapyrusConfidential support and advice service for children and young people under the age of 35 struggling with thoughts of suicide.0800 068 4141 text 07860039967
Papyrus Website
Essex County Council Youth serviceInformation, advice and resources to support youth workers and young people during the COVID-19 pandemicYouth Work Support Website
KoothFree, safe and anonymous support for young peopleKooth Website
MindfreshSupport for Children and Young people’s mental healthMindfresh Website
Mind UpMind Up aim to empower children through mindful practice based in neuroscience and have released this video for young people on how brains workMindup Website
NHSA guide for children aged under 10 has been produced by the NHS. It includes information about explaining the Coronavirus to young children, how to stay active at home and mental health resources.Mental Health Resource PDF
Skills for CarePositive Behavioural Support (PBS): our webpage has information and useful links.

 Here is a link to our list of local communities of practice. If you know one that’s missing, please let us know.Skills for Care Website
SpotlightThis is a tough time for everyone. The staff team here at Spotlight has pulled together this list of links and resources that will help you get through it. There is information to support your mental health, creative, active and educational activities and fun.Spotlight Website
Support LineOffer confidential emotional support to children, young adults and adults by telephone, email and post. They work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life. They also keep details of counsellors, agencies and support groups throughout the UKHelpline number: 01708 765200
Supportline Website
Essex Coronavirus Action support groupTo prevent, inform and assist people during the corona virus outbreak. Mon – Fri: 8am – 7pm
Sat – Sun: 10am – 2pm
0300 3039988
Essex Welfare Service Website
The Essex Resilience Forum (ERF)Ensuring that people with the most serious health conditions across Essex, Southend and Thurrock are shielded from social contact for 12 weeks during the peak of the epidemic. Food packages can be dispatched to vulnerable residents.Community Shield Advice
Rochford District Community Response HubEnsuring that people with the most serious health conditions across Essex, Southend and Thurrock are shielded from social contact for 12 weeks during the peak of the epidemic. Food packages can be dispatched to vulnerable residents.01268 779999
Salvation ArmyCanvey and Benfleet:
Offering food delivery in Southend.
Thurs: 10am – 12pmMitchells Avenue, Canvey, SS8 8JB
01702 426260
Southend Coronavirus Action LineHelpline to support people who may not have friends or family nearby and need help from the local community. Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 2pm
01702 212497
Southend Coronavirus Facebook Page
Southend FoodbankFoodbank- also connect with other food banks in the area. Offer food vouchers for those most in need07456 426203
Storehouse FoodbankFoodbank and community café- café is closed during COVID-19. Food bank is still open.01702 617348
Yellow DoorFood bank on Canvey Island: have a few volunteers who will deliver parcels if people cannot get out. Wyvern community buses, Canvey Baptist Church, Wintergardens Church are all supporting local people usually through delivery. They are collecting food from us and then delivering it. There is no age range for the food bank.
St Nicholas Church on Canvey also has a community table with food available for people to take outside the church.
Mon – Fri:
10am – 1pm & 2pm – 5pm
St. Nic: till 4pm
01268 683431 
Yellow Door Youth Hub, Poplar Road, Canvey, SS8 7BN

St Nicholas Church, Long Road, Canvey SS8 0JR.
Change4LifeHere to help your family be healthier and happier. Find out more about what’s really in the food your family eats.Change For Life Food Facts
Free Schools mealsParents are being encouraged to check whether they are eligible for additional support, which might include free school meal vouchers or food boxes while schools are closed due to the virus. Find out more and how to apply online.Southend Council Website
Love Food Hate WasteDuring these challenging times, we are all trying to make our food go further. The website Love Food, Hate Waste has a food recipe generator which gives you creative recipes to help use up your leftovers.Love Food Hate Waste Website
NHS ChoicesHealthy eating for teensNHS Website
Rally RoundOnline tool to help families, friends and neighbours to co-ordinate practical support for loved onesRally Round Website
Royal College of PsychiatristsEating well and mental healthRoyal College Website
Christians Against Poverty (CAP)Support in Southend to help teach and support people to manage money and debt.Phone Number: 01702 345064
Mobile: 07557 102016
Helpline: 0800 328 0006
Email: Richard Leadley Website
Citizens Advice Bureau (CAB)Southend CAB offers Impartial and confidential advice on issues affecting peoples everyday lives.0300 330 2103
Citizens Advice Website
Communities and Sanctuary-Seekers Together (CAST)Providing support, information and housing to asylum seekers.01702 436659
CAST Website
HealthwatchAdvocacy, info and advice on health issuesSouthend: 01702 416320
Essex: 01376 572829
PeabodyTenancy sustainment and housing related supportMon – Fri:
9am – 5pm
01702 445870
Peabody Website
Red CrossProvides refugee support, international family tracing
and emergency provisions to destitute asylum seekers and refugees.
Tel: 01582 589081 or 01245 291026
RIFTRIFT Social Enterprise has launched a campaign highlighting that veterans could be entitled to claim £1000s back in unpaid travel claims via HM Revenue and Customs (HMRC). If your organisation works with veterans who have served within the last four years, RIFT Social Enterprise can pursue a claim on their behalf. The campaign is being championed by the Veterans’ Gateway, the government-funded website which acts as a first point of contact for veterans seeking support. Veterans Gateway Website
Rochford District CouncilFor Housing Benefits and Council tax call 01702 318195 or 01702 318028
For all other enquiries dial 01702 318034 or 01702 318036
Mon – Fri: 8.30am – 5pm
Rochford Council Website
Soldiers, sailors, airforce families association (SSAFA)Provides financial and emotional help for forces veterans.Tel: 01702 463113
South Essex Advocacy Service (SEAS)We provide advocacy for adults who have issues relating to the following to: obtaining benefits and entitlements including help with completing forms, helping people with their housing choices, giving help and information on Care/Nursing Homes and assisting those with debts by means of negotiating with creditors and helping to arrange manageable repayment plans.Mon – Fri:
9am – 5pm
01702 340566
SEAS Website
Southend Council Tax supportA further £150 council tax discount is being applied for those already in receipt of council tax reduction. If you need further support please email and you can request a callback from the team to discuss your
SOS Advocacy HubProviding advocacy and support to people who may face discrimination due various disabilities.01702 340566
SOS Website
Adult Community Learning EssexA range of 1-2 session free courses on managing various aspects of our lives during coronavirus, from Understanding English Key Stages to cover with children to wellbeing at home. If you use the search function on the website and search for 'FL' it will bring up all the free short courses.ACL Courses
Coronavirus and claiming benefitsCentral government information for those needing universal creditGOV Website
Department for Work and PensionsOnline advice for jobseekers and employers signposting the Find A Job website.DWP Website
Financial Conduct AuthorityThe Financial Conduct Authority has released information for consumers on personal loans, credit cards and overdrafts.FCA Website
GOV.ukThe government has published new guidance for social landlords in England around essential moves during the pandemic. It sets out when and how transfers into properties should take place.GOV Website
National Careers ServiceThe NCS also enhanced its telephone and online services for all those seeking careers information, advice and guidance.National Careers Website
No Recourse to Public Funds NetworkThe NRPF network as a great range of guidance and links on supporting people with NRPF- please see their website for more information on COVID-19 related support.NRPF Network Website
National Mind legal teamHave website details on your rights as well as a legal team.Mind Website
Skills ToolkitFree courses are available through a new online platform hosted on the GOV.​UK website, called ‘The Skills Toolkit’. The new platform gives you access to free, high-quality digital and numeracy courses to help build up your skills, progress in work and boost your job prospects.Skills Toolkit Website
Turn2UsIf you are concerned about your financial situation, you could contact Turn2us. They help people to access the money available to them through welfare benefits and grants. Their website has an income-related benefits checker enabling you to check that you are receiving all of the benefits you are entitled to.Turn 2 Us Website
HARPHomelessness support with meals, support workers and accommodation01702 430696
HARP Website
Off the streetsNight Shelter is closed during COVID-19. Supporting with accommodation and support work.8am – 10pm07399 530662
One Love Soup KitchenSoup kitchen is closed during COVID-19. Supporting to make evening meals for those that were rough sleeping and are now in BnBs.N/A07927 803559
Soup Kitchen Facebook Group
RunawayRunaway for young people aged 17 or under who have been forced to
leave home
0808 800 7070
The Salvation ArmyOffering food delivery in Southend.01702 426260
Southend Borough Council Housing SolutionsOffering information, advice and guidance as well as allocation to accommodation.24hrs01702 215000
Southend Community HousingOffers advice and assistance for people experiencing homelessness and those in danger of becoming homeless. Offers an out of hours emergency service via telephone.Mon – Thurs: 9am – 5pm
Fri: 9am – 4.30pm
01702 215002
Southend FoodbankFoodbank- also connect with other food banks in the area. Offer food vouchers for those most in need.07456 426203
Southend Foodbank
Storehouse FoodbankFoodbank and community café- café is closed during COVID-19. Food bank is still open.01702 617348
The Yellow DoorFoodbank on Canvey Island.01268 683431
StreetlinkWebsite where the public can map where they have seen someone sleeping rough. Sends to the council who then reach out to that person.Streetlink Website
Trauma Informed WorkingDr Ray Middleton, the Workforce Development Lead at Fulfilling Lives Newcastle and Gateshead, has written a series of blogs on being or remaining trauma informed during our work at the moment. Fulfilling Lives programmes across the country specifically focus on supporting people experiencing  complex needs such as mental health, offending, substance misuse and/or homelessness or accommodation needs – those people in our society who often face multiple disadvantage.Fulfilling Lives Website
DrinklineDrinkline helps people with alcohol problems.0800 917 8282
Open RoadCommunity drug and alcohol service for Essex residents.Mon – Fri:
9am – 5pm
01268 531 435
Open Road Website
Southend Treatment and Recovery Service (STARS)Community drug and alcohol service for Southend Residents. Currently appointments are by phone for all registered service users. Providing needle exchange from the service when needed. Anyone who wishes to start on medication needs to ring in or if not come to the service. Prioritising new starters. We are asking service users not to come to STARS unless absolutely necessary.Mon – Fri:
9am – 5pm
01702 431889
CGL Website
Alcoholics AnonymousAlcoholics Anonymous offer online groups. Encourage those self-isolating to get involved.Alcoholics Anonymous Website
Gamblers AnonymousPractical support and advice for gamblers. 0330 094 0322
Gamblers Anonymous Website
Narcotics AnonymousNA offer online meetings every day at 19:30 London Time.Narcotics Anonymous Website
NHS Substance Misuse Provider AllianceCOVID-19 & Alcohol Dependency: Looking After Yourself During Lockdown.NHS Website
SMART RecoverySelf help recovery programmes for a range of addictions including substances and gambling.Smart Recovery Website
Sober GridSober Grid is the world’s recovery peer support app. This is free and gives you access to peer coaching.Social Grid App
Sober BuddySober buddy is an online drug and alcohol recovery coaching service. There’s a free email service which sends you daily encouragement and challenges.Sober Buddy Website
Talk to FrankHonest Information and support about drugs0300 1236600
Talk To Frank Website
Changing PathwaysDomestic abuse service that covers South East Essex outside of Southend. Refuge, support, information and advice.01268 729707
Changing Pathways Website
COMPASSPan-Essex helpline for domestic abuse.0330 333 7 444
Essex Compass Website
GALOPLGBTQ specific DV service: reduced service until further notice. Still accepting referrals for all services. As service capacity is reduced, they are slower to respond to some requests and possibly unable to meet all needs.. You can contact us using the details on the right.0800 999 5428
Galop Website
National Domestic Abuse helpline
This helpline number is not a replacement for 999 in an emergency situation. Emergency SMS provides a text message service for deaf, hard of hearing and speech impaired people in the UK to send SMS messages to the UK 999 service where it will be passed to the Police.24/70808 2000 247
Emergency Helpline Service
Safe StepsSouthend domestic abuse project offering advice, guidance, and where appropriate assessment and access to specialist services. Refuge provider.01702 302333
Domestic Abuse Website
SedahCovering Rochford residents.Mon – Fri: 10am - 4pm01268 206798
Silent systemIf you’re experiencing domestic abuse, make sure you’re aware of the 999 ‘Silent System’. Dial 999 and press 55 so the call handler knows you need help.999 then 55
SOS Rape CrisisSpecialist support for victims of any form of sexual violence, abuse, exploitation, harassment. Telephone and online (WhatsApp face time) support.8am - 5pm
& some evenings
01702 667590
SOSRC Website
Women’s AidLive Chat service: this could be a safer way to access some support; particularly if an abuser might also be in the property so it would be unsafe to make a telephone call. Women’s Aid would always want to encourage a survivor to be as safe as possible when accessing any form of support. It will be really important to familiarise yourself with information and guidance that will help to keep you as safe as possible when using online platforms.Mon – Fri:
10am – 12pm
Womens Aid Website Chat
Womens Aid Website
AVAGuidance on domestic abuse for mental health workers.AVA Project PDF
Deaf HopeProvides practical and emotional support to deaf women experiencing domestic abuse. Sign Health Website
GOV.ukUp to date government guidance on domestic abuse and violenceGOV Website
MentalHealth.orgAdvice for those in an abusive relationship during COVID.Mental Health Website
Safer PlacesA range of different services to support and guide individuals through abusive relationships. Safer Places Website
Surviving Economic AbuseMany women experience economic abuse within the context of intimate partner violence. Surviving Economic Abuse can provide information and resources.Surviving Economic Abuse Website
Section 11. CARERS
Action for Family CarersAction for Family Carers are holding a number of online community events for carers over the coming weeks. There are two types of virtual events one on living your life and the other on stress busting. Also offering a free 'phone consult' service. Fully qualified and experienced trainers can speak to Carers one-to-one to listen, offer support and discuss strategies to help.0300 7708090
Action For Family Carers Website
Breaks from caring (commonly referred to as respite)Ad hoc and End of Life, bookable respite (break for a couple of hours during day time hours) for carers provided by SPDNS Homecare (via Southend Carers Hub) is not taking any new bookings. However, if a carers is already registered with Southend Carers, has received respite from SPDNS Homecare previously and is in desperate need (such as needing to go to hospital) SPDNS may consider the request.01702 393933
Refer via Southend
Carers Emergency Planning and Support
(support for the cared for if their unpaid family carer is suddenly unable to continue providing care because of illness or other emergency)
Carers Emergency Plan Services is not taking any new carers. If a carer already has a carers emergency plan in place call the telephone number printed on their Emergency Respite card or call Ashley Care directly on 01702 343789 option 5 to access Carers Emergency Respite Service (CERS). Ashley Care will assess each case and attend as quickly as possible. If help is required out of office hours please contact 07872 637341For existing clients only. Call 01702 343789 option 5 (Office hours) and
07872 637341 (Out of Office hours) in an emergency.
Carers FirstCaring support that covers Castle Point and Rochford. Any request for face to face support will be strictly limited and assessed on a case by case need. Carers Hub remains open. Evening virtual drop in will continue to run every Wednesday evening via webchat from 6-8pm. Identifying carers at risk and initiating wellbeing calls to ensure they are safe and supported. Will continue to provide telephone, email, webchat and online support to carers. Plan to hold regular live wellbeing sessions with a support workers. Sending regular emails to carers with information about local initiatives and advice from local and central government.Hub:
Mon – Thurs:
9am – 5pm
9am – 4.30pm
0300 303 1555
Carers online forum
Sports for ConfidenceWe are currently providing a regular phone call weekly to the carers to provide support and suggestions of activities. We are providing bespoke personalised activity videos tailored to their individualised needs and preferences.Mon – Fri:
9am – 5pm
07394 564942
Therapy for YouTherapy for you provide a range of therapeutic support such as online courses, one to one support over the phone and CBT. This is not carers specific.01268 739128
Therapy For You Website
TrustlinksOne to one carers counselling from Trust Links is continuing over the telephone and via Skype. Counselling for carers is available 7 days a week, including evening and weekends (dependent on availability).7 days per week including eveningsRefer via Southend Carers: 01702 393933
Significant CareA free tool designed to help carers, the tool will help carers to spot the early signs of deterioration in the health of those they care for. Significant Care has been developed by UCLPartners, in partnership with NELFT, Care City and Basildon and Brentwood CCG working with carers groups.UCL Partners Website
Southend CarersInformation for carers worried about the impact of corona virus.Southend Carers Website
Accessible COVID-19 informationPlease see embedded document for easy read, translated, BSL and spoken work versions of COVID-19 information or see the additional links.Stay Home, Save Lives
PM letter and door drop leaflet
Every Mind Matters
Care Act easementsGuidance has been published setting out the temporary changes to local authorities' duties and responsibilities under the Care Act created under the Coronavirus Act 2020.GOV Website
Frontline 19Support for frontline staff during COVID 19Frontline 19 Website
GOV.ukThe government has released guidance for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection. The guidance is primarily for the 'shielded' group, previously known as the 'vulnerable' group. GOV Website
NHS COVID-19 text supportNHS support is now available via text message for people with COVID19 symptoms, commissioned by NHSX, built by NHSDigital: “The new service is vital to help NHS understand the impact of the virus on patients and its progression and spread across the UK.NHS England Website
Office of the Public GuardianOPG has some very helpful advice about ways in which people can make certain decision for you or do certain things on your behalf e.g. through a last power of attorney (LPA) or through something called deputyship.
For more information about making and registering an LPA during the coronavirus outbreak please use this link:

LPAs take around 8 weeks to register. This includes a 4 week waiting period required by law. If you think you may need someone to help you make decisions or make decisions for you soon, you can still make an LPA.

However, there are also other ways people can make certain decisions for you or do certain things on your behalf that are quicker to get in place. These may be useful while you’re waiting to make an LPA or if you’re self-isolating and need someone to carry out bank transactions for you:

OPG has produced specific guidance about being a deputy or attorney during the COVID 19 outbreak which can be found here:
GOV Coronavirus Guidance
GOV Guidance Health Welfare
GOV Guidance for Deputy and Attorney During Coronavirus
Public Health EnglandThe Government has launched a major effort to tackle loneliness and social isolation during the COVID-19 outbreak and period of social distancing. See here for more infoGovernment launches plan to tackle loneliness during coronavirus lockdown
Scams and fake newsThe UK medicines and medical devices regulator is investigating 14 cases of fake or unlicensed COVID-19 medical products and has disabled 9 domain names and social media accounts selling fake or unauthorised COVID-19 products. These include self-testing kits, ‘miracle cures’, ‘antiviral misting sprays’ and unlicensed medicines. At this time, there are currently no medicines licensed specifically for the treatment or prevention of COVID-19 and there are no CE marked self-testing kits approved for home use. If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts to pressurise you into accepting a service, they are unlikely to be genuine. Please see attached for a diagram with more information.GOV Press Release